The International Organization for Mediation (“IOMed”) is seeking a versatile and hands on IT Manager to lead the technology operations. The role requires comprehensive, proven experience across all major deployment models—including fully cloud based, fully self-hosted (on premises), and hybrid environments, including oversight of any outsourced services. The successful candidate will take end-to-end ownership of the entire IT estate, spanning infrastructure architecture, critical business application software, and vendor/system integrator management—covering the full lifecycle from evaluation and selection through rollout and ongoing maintenance. Beyond operational delivery, the position places equal strategic weight on two critical pillars:
(1) IT system security—protecting our data and networks against evolving threats;
(2) IT governance—ensuring robust compliance, risk management, and policy frameworks.
This is a highly accountable role for a technical leader who can architect, build, secure, and run world class IT systems and the applications that support the IOMed’s governance objectives.

Key Responsibilities:

(a) IT System Design
• Design and continuously enhance scalable, resilient IT architectures across cloud and on premises environments.
• Develop technical blueprints (network, server, storage, cloud) and ensure alignment with industry best practices.

(b) Critical Application Software Lifecycle
• Lead the evaluation, selection, rollout, and ongoing maintenance of enterprise application software (e.g Records Management System (RMS), document management, and Governance, Risk & Compliance (GRC) / compliance platforms, related IOMed’s website development and maintenance) that directly support business operations and enforce IT governance standards.
• Ensure these applications provide necessary audit trails, reporting, and control mechanisms for regulatory compliance.

(c) Rollout, Implementation & Vendor / System Integrators (SIs) Management
• Lead end to end rollout of infrastructure and application projects—from procurement through to go live.
• Engage and manage third party solution providers and SIs; develop Scope of Work (SOWs), Request for Proposal (RFPs), and technical specifications; oversee deliverables and integration.
• Maintain hands on involvement in building, configuring, and deploying core infrastructure (servers, storage, networking, cloud resources).

(d) System Administration & Maintenance
• Own day to day administration of all systems, ensuring high availability, performance, and reliability.
• Execute regular maintenance (patching, firmware updates, backups, hardware replacements) and proactive monitoring.

(e) IT Security
• Implement and continuously strengthen security measures (firewalls, endpoint protection, encryption, identity/access controls, intrusion detection).
• Conduct vulnerability assessments; lead incident response; ensure third party solutions undergo rigorous security reviews.

(f) IT Governance & Compliance
• Develop and enforce IT governance frameworks, policies, and standard operating procedures.
• Ensure compliance with internationally recognized data privacy requirements and be aligned with internationally recognized standards such as ISO 27001.
• Establish a risk management framework covering all systems, applications, and vendor relationships.

(g) Stakeholder & Vendor Management
• Translate technical and governance concepts into clear language for non technical executives.
• Manage vendor performance against Service Level Agreement (SLA)s; conduct regular reviews; provide status reports on projects, security, and compliance.

Qualifications required:

• Education & Experience: Bachelor’s degree in IT, Computer Science, Cybersecurity, or a related field. Minimum 6 years in IT, with at least 3 years in a senior or managerial role.
• Architecture: Proven experience designing systems across cloud native models (such as Huawei/Alibaba/Tencent), fully self hosted (on premises), and hybrid.
• Application Software: Proven experience leading the evaluation, selection, rollout, and maintenance of critical enterprise applications that support governance and compliance.
• Rollout & Vendor/SI Management: Demonstrated experience leading full project rollouts, including managing third party vendors and System Integrators (SOW, RFP, SLA oversight).
• Hands On Administration: Deep practical experience administering on premises systems (servers, storage, networking) and cloud platforms.
• IT Security: Strong hands on experience in security (firewalls, endpoint protection, vulnerability management, identity controls, incident response).
• IT Governance: Proven track record in policy development, regulatory compliance, and familiarity with ISO 27001 frameworks.
• Communication: Well written and spoken English and Chinese. Ability to explain complex technical and governance issues clearly to senior leadership and non technical stakeholders.
• Project Management: Experience managing infrastructure/application projects from planning to delivery preferred.
• Public Sector/International Organizational Experience: Experience working in or with public sector offices, including government or international organization’s IT departments or data protection/privacy functions is highly desirable.

How to Apply:
• Applications shall be submitted to hrss3@iomed.int

Application Deadline: 5 October, 2026

Applicants who are selected for interview will normally receive an invitation for interview four to six weeks after application closing.